SmartControl & our all new SmartControl Live software are powerful software tools to configure and adjust your Heusinkveld products. The general function of these applications is as follows:

SmartControl is a configuration tool which allows you to map output curves, deadzones and set required input force for your products. Settings of (multiple) products can be stored into profiles which allows you to make tailor-made settings for specific cars or simulator software. It is also used to calibrate products if needed.

SmartControl LIVE is a software service which is designed to run in the background while using your simulator. It allows you to switch between profiles created using SmartControl while driving. It also allows you to set the required brake force of your brake pedal or handbrake on the fly. When you switch between profiles or adjust the brake force you have the option to receive an audio or visual notification of the change you’ve just made.

Heusinkveld gives a 24-month warranty starting from the date of delivery. After the warranty period, we are often able to provide spare parts for a reasonable fee. If you encounter any issues with the product in or after the warranty period, please contact support and we will be happy to assist you. You can reach us as support@heusinkveld.com.

Our products are designed to have a minimum of wear, tear and noise. In order to keep your product in good shape, we recommend to do maintenance on the products periodically. Please see the corresponding manual for the maintenance procedures.

Heusinkveld gives a 24- month warranty starting from the date of delivery. Even outside the warranty period, we are more than willing to assist you. If the warranty period has expired, we kindly ask for a reasonable fee should any parts need to be shipped.

Even if the warranty period has expired, we are still happy to assist you with any questions or issues. Since the warranty period has expired, we may ask for a reasonable fee if any parts need to be shipped.

Please email our support team at support@heusinkveld.com and describe your issue, including the following relevant information:

• Which product it concerns
• Description of the problem
• A photo or short video, if relevant
• Purchase invoice/receipt, if available
• The number on your warranty card, if available

Last shipment before Christmas is on Friday December 19th at 10 a.m. CET and then on Tuesday December 23th at 10 a.m. CET and Tuesday December 30th at 10 a.m. CET.

From Monday January 5th onwards we will be back as usual. We’re already looking forward to starting the new year with you!

Yes, we ship worldwide with UPS. Please note: we do not ship to sanctioned countries.

For shipping, we are of course dependent on the courier. Normally, it takes 1-3 business days for the package to arrive within the EU. For non-EU destinations the transit time is typically 2-4 business days. After placing your order, you will receive a confirmation email with a tracking code so you can track the shipment.

If you add the desired products to the cart and proceed to checkout, the shipping costs will be shown after you’ve entered your shipping address.

Unfortunately not at the moment, we are however looking into this and intend to offer it in the future.

Unfortunately at the moment this is not possible.

As a consumer you have the right to cancel the purchase without giving any reason within 14 days of receipt of the product. You must return the product with all accessories delivered, in the original condition and packaging. For more information, please see our General Terms and Conditions for consumers.

For business customers different conditions may apply. Please see our General Terms & Conditions for business customers.

If you are a consumer, you have the right to cancel your purchase within 14 days of receiving the product. During this period, please handle the product and packaging with care. For business customers different conditions may apply.

Please always contact Heusinkveld support first at support@heusinkveld.com to register your return.

To return the product, please pack the goods in the original packaging or as secure as possible. Please note that we do not cover the cost of returns. Our address details for returns are as follows:

Heusinkveld Engineering
Att. Support Team
Cuxhavenweg 5E
9723JK Groningen
The Netherlands

Please mark the shipment as a “Return Shipment” for customs.

As soon as we receive the return shipment, we will inspect the product and process the refund within 10 days after we’ve received and inspected the package. If you have any further questions or need help, please do not hesitate to contact our Customer Service Team at info@heusinkveld.com.

You’re welcome to visit the shop on our Heusinkveld webshop to place an order. We ship worldwide. Alternatively you can place an order at one of our resellers.

If a product is out of stock it is clearly marked on our website. We do not take orders or payments for out of stock products. When you order in the Heusinkveld.com webshop, we ship directly from our own warehouse.

Once we have received your order, you will receive a confirmation by email. When your order has been shipped, you will automatically receive a tracking code.

If you have not yet received a shipping confirmation with a tracking code, you can email our support team (info@heusinkveld.com) to request an address change.

If you have already received the shipping confirmation, the package has been dispatched and we can no longer make changes to the address. In this case, please
contact the carrier directly and provide them with the new address and the corresponding tracking code.

We are sorry to hear you’re having issues. Please do not hesitate to contact our support team (support@heusinkveld.com). Our support team is always happy to help you and will contact you within 1 working day. We are taking these matters seriously and would like to learn from your experience so we can prevent it in the future.

We can help you most efficiently if you include the following information with your email:

– Your full name and delivery address
– Your invoice or the number on the back of your warranty card (for products purchased from us from October 2022 onwards).
– Which product you have
– Please take a photo or video. We may ask you to get some to give us a better picture of your issue.

Thanks in advance!

Please email our support team (info@heusinkveld.com) as soon as possible. If you have already received the shipping confirmation, the package has been dispatched and action from your side may be required before we can issue a refund.

We offer multiple payments options at checkout such as creditcard payment, Paypal payment and various (local) direct debit payment solutions. We also offer an option to pay via Direct Bank transfer. All Heusinkveld.com webshop payments are handled by our payment provider Mollie.

We always require 100% payment upfront before we ship any products.

We always require 100% payment upfront before we ship any products.

Unfortunately it is not possible to pay in cash.

As soon as we receive the return shipment, we will inspect the product and process the refund within 10 days after we’ve received and inspected the package. If you have any further questions or need help, please do not hesitate to contact our support team at info@heusinkveld.com.